Core Policy

What determines if I get a full refund, or partial refund, of my core?

  1. In most instances, a full credit is refunded once we receive a customer’s core.
  2. On occasion we will have to reduce the amount that is refunded. This may occur with one of the following:
    • If a valuable and integral part of the steering gear is compromised to the point that it has to be replaced such as
      • component that connects to axle is broken, cut, welded, twisted, or has damaged threads
    • If the core that is sent back to us is a steering gear of lesser value we will reduce the refund accordingly.
    • If the core that is sent back to us is not original equipment we will likely need to reduce the refund. The reason for this is because some of the aftermarket steering gear companies may offer steering gears that are modified in a way that renders them unbuildable.

How long do I have to return the core?

  1. You have 2 months to return your core for a full refund
  2. All cores returned after 60 days will be credited at 50% of the original core charge.
  3. No refund will be issued for any returns made after one year from purchase on cores or new units. 

How long does it take to receive the core refund?

  1. Once we receive your core, we try to process the refund within 1-3 business days